How Diabetes UK can help you

Diabetes UK - our mission, vision and values

Our Mission is:

To improve the lives of people with diabetes and to work towards a future without diabetes

Our Vision is:

To set people free from the restrictions of diabetes
The highest quality care and information for all
An end to discrimination and ignorance
Universal understanding of diabetes and of Diabetes UK
A world without diabetes

Our Values are:

To put the interests of people with diabetes first
To be the best source of information on diabetes
To work in partnership with all those affected by diabetes
To help people to help themselves
To be open, ethical, honest and accountable
To recognise and respect the value and diversity of all
To appreciate the skills, expertise and commitment of our staff and volunteers

How to contact Diabetes UK

Diabetes UK Central Office
10 Queen Anne Street, London W1G 9LHTel 020 7323 1531
Fax 020 7637 3644
Email info@diabetes.org.uk

Careline

If you need further information and support on any aspect of managing diabetes (eg medication, diet, exercise, employment, driving, etc), then please contact one of our Careline Counsellors.

By telephone
020 7636 6112 (voice) 020 7462 2757 (text)
If you would like to speak with one of our Careline counsellors, please call Monday to Friday between 9am and 5pm. 

By email
You can also contact Careline by sending an email enquiry form - please allow 10 working days for Careline to respond to your enquiry.

By post
Alternatively, you can write to Careline at: Careline Services, Diabetes UK, 10 Queen Anne Street, London W1G 9LH
Please allow 21 days for a response. 

Please note Careline are unable to provide individual medical advice.

In your area

Diabetes UK has six offices open in England, Scotland, Wales and Northern Ireland. Many of our activities are local to your region, such as research projects, holidays, and network days. There are also around 430 Diabetes UK voluntary groups across the UK, all run voluntarily by people living with diabetes. 

Information Science

If you are a student or have a research-based enquiry then please contact our Information Science Team. Please try to give a realistic amount of time for us to respond to enquiries and ensure you give us your name and full postal address, plus a contact telephone number. 

Telephone 020 7462 2601
Fax 020 7637 5444
Email infoscience@diabetes.org.uk

Customer Services

If you have an enquiry relating to Diabetes UK including membership, donations, Diabetes UK insurance and financial products, or indeed have a complaint, then please contact Customer Services. Please note Customer Services do not deal with diabetes–related enquiries.

Telephone 020 7462 2791
Email customerservice@diabetes.org.uk